Contact Loan Directory
Use this page for questions about Loan Directory itself. We do not accept loan applications, make lending decisions, service accounts or collect payments.
How to contact Loan Directory
Loan Directory is an educational publishing website. We do not make loans, arrange loans, accept applications, check credit, collect repayments or make lending decisions. If you are trying to reach a lender, servicer, bank, credit union or other financial company about an existing account, use the contact information on that company’s official website or on your account statement.
For questions about this website, the preferred contact address is:
Corrections and factual errors
Please include the page URL, the statement you believe is inaccurate, and a reliable source supporting the correction. We review material corrections and update pages when warranted.
Editorial questions
Questions about sourcing, article methodology or how a comparison is structured can be sent to the contact address above. We may not provide individualized financial advice.
Advertising and partnerships
Commercial enquiries are considered separately from editorial decisions. Paying for advertising does not buy favorable editorial coverage or a better ranking in an educational comparison.
Privacy and data questions
For questions about cookies, advertising technologies, analytics or privacy rights, use the same contact address and write “Privacy” in the subject line.
What not to send
Response expectations
Messages are reviewed for website, editorial, privacy and business matters. We cannot guarantee a response time and cannot intervene in a lender’s underwriting, collections, servicing or dispute process. If your matter involves an account with a financial company, contacting that company directly is usually the fastest path.
Regulatory or legal notices
Formal legal notices should identify the sender, the relevant page or material, the nature of the request and a reliable return contact method. Email is provided for ordinary correspondence and does not waive any legal requirement for service or notice that may apply.
Emergency and financial-hardship situations
Loan Directory is not an emergency service. If you are facing an urgent problem involving housing, utilities, fraud, identity theft, debt collection or an inability to make payments, contact the relevant provider or a qualified nonprofit, regulator or professional. Our educational pages can explain general concepts, but they cannot make decisions for a lender or provide individualized legal, tax or financial advice.